glgl5 Privacy Policy

1 Introduction

glgl5 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players and visitors who access the glgl5 online casino and sports betting platform at glgl5.com (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Policy applies to all personal data collected through the glgl5 Platform, including data collected during account registration, identity verification, financial transactions, gameplay, customer support interactions, and any other use of glgl5 services. It applies to all users of the Platform, including registered players and unregistered visitors accessing the Platform from the Republic of the Philippines or any other permitted jurisdiction.

By accessing or using the glgl5 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy should be read together with the glgl5 Terms & Conditions, which govern your use of the Platform as a whole.

2 Personal Data We Collect

glgl5 collects personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine passport number, SSS number, driver's licence number).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, communication preferences, and account activity history.
• Financial Data: Payment method details (e.g., GCash account number, bank account details for BPI, BDO, or Metrobank), deposit and withdrawal history, transaction amounts, and payment processor reference numbers. glgl5 does not store full credit or debit card numbers on its servers.
• KYC Verification Data: Copies of government-issued identification documents, proof of address documents, and selfie photographs submitted for identity verification purposes.
• Gaming Data: Game history, betting records, wagering amounts, win/loss records, session duration, and responsible gaming tool settings.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and other technical identifiers collected automatically when you access the Platform.
• Usage Data: Pages visited, features used, links clicked, search queries, and other behavioural data collected through cookies and similar tracking technologies.
• Communications Data: Records of your communications with the glgl5 support team, including live chat transcripts, email correspondence, and support ticket history.

3 How We Use Your Personal Data

glgl5 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your glgl5 player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to glgl5 games, sports betting markets, promotions, and all other Platform features and services.
• Payment Processing: To process deposits, withdrawals, and other financial transactions on your account, and to verify the ownership of payment methods used.
• Regulatory Compliance: To comply with our obligations under applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering (AML) obligations, and Know Your Customer (KYC) requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its players.
• Responsible Gaming: To monitor gaming behaviour, identify players who may be at risk of problem gambling, and administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with account-related matters.
• Marketing Communications: To send you promotional offers, bonus notifications, and other marketing communications where you have provided your consent to receive such communications. You may withdraw your consent at any time by contacting our support team.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the glgl5 Platform.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your use of it.

4 Legal Basis for Processing

glgl5 processes your personal data on the following legal bases, in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary for the performance of our contract with you — specifically, to provide you with access to the glgl5 Platform and its services as described in our Terms & Conditions.
• Legal Obligation: Processing is necessary for glgl5 to comply with applicable legal and regulatory obligations, including PAGCOR licensing requirements, AML regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided that such interests are not overridden by your rights and interests.
• Consent: For certain processing activities — particularly the sending of direct marketing communications — we rely on your freely given, specific, informed, and unambiguous consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

glgl5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, BPI, BDO, Metrobank, and card payment processors) to facilitate deposits and withdrawals on your account.
• Identity Verification Providers: We may share identity documents and related data with third-party KYC and AML compliance service providers to verify your identity and comply with regulatory requirements.
• Game Providers: We share necessary account and gaming data with our licensed game content providers to enable you to access and play their games on the glgl5 Platform.
• Regulatory Authorities: We may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine regulatory or law enforcement authorities where required by law or in response to a lawful request.
• IT and Security Service Providers: We share data with trusted technology partners who provide hosting, cybersecurity, fraud detection, and platform infrastructure services to glgl5, subject to strict confidentiality obligations.
• Professional Advisers: We may share data with lawyers, auditors, and other professional advisers where necessary in connection with legal proceedings, regulatory investigations, or business operations.

6 Cookies & Tracking Technologies

glgl5 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to enhance your experience on the Platform, analyse usage patterns, and support our security and fraud prevention measures.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players use the Platform, including pages visited, time spent, and error messages encountered. This data helps us improve Platform performance and user experience.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences and responsible gaming tool configurations.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the glgl5 Platform. For strictly necessary cookies, your consent is not required as they are essential to the operation of the service.

7 Data Retention

glgl5 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with glgl5, and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and applicable AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine AML and tax regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Communications Data: Support communications are retained for a minimum of two (2) years from the date of the last interaction.
• Technical and Usage Data: Generally retained for up to twelve (12) months, unless a longer retention period is required for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with glgl5's data disposal procedures.

8 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by glgl5:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed, as described in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data glgl5 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the glgl5 Data Privacy Officer at [email protected]. We will respond to all verified data privacy requests within fifteen (15) business days, in accordance with the requirements of the Philippine Data Privacy Act.

9 Data Security

glgl5 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the glgl5 Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorised glgl5 personnel and service providers who require it to perform their duties. All staff with access to personal data are subject to confidentiality obligations.
• Secure Infrastructure: The glgl5 Platform is hosted on secure, professionally managed infrastructure with regular security patching, vulnerability scanning, and penetration testing.
• Fraud Detection Systems: glgl5 employs automated fraud detection and monitoring systems to identify and respond to suspicious activity on the Platform in real time.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, glgl5 will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

While glgl5 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your glgl5 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10 Children's Privacy

The glgl5 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. glgl5 does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the glgl5 Platform, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

glgl5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how glgl5 protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy.

12 Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way glgl5 handles your personal data, please contact our Data Privacy Officer using the details below:

You also have the right to lodge a complaint directly with the Philippine National Privacy Commission (NPC) if you are not satisfied with our response to your data privacy concern.